Privacy Policy

Privacy and Cookie Notice

Our privacy policy was last updated on 26.08.2025

Introduction

Amsalem Tours Ltd. (hereinafter: “the Company” or “Us” or “Our”) is a critically-acclaimed travel agency dedicated to streamlining all aspects of travel.

The company is headquartered in Israel, employs more than 400 professionals worldwide, and has a local presence in the UK, USA, HK, India, Mexico, and Turkey.

At Amsalem Tours, we are deeply committed to safeguarding the privacy of our users. We continually invest in advanced security measures and adhere to industry best practices to ensure the protection of your personal information. Our dedication to data privacy is built on a foundation of transparency, responsible data management, and a strong focus on maintaining trust with our valued users.

This Privacy Policy is designed to provide transparency and clarity on how we collect, use, process, store, and protect your personal information. 

Please read this Privacy and Cookie Notice carefully, so you can fully understand our practices in relation to your personal data. 

Please Note: YOU ARE NOT OBLIGATED TO PROVIDE US WITH ANY PERSONAL DATA. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU ARE PROVIDING US WITH SUCH INFORMATION AT YOUR OWN FREE WILL, FOR THE PURPOSES DESCRIBED IN THIS DOCUMENT AND THAT WE MAY RETAIN SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS DOCUMENT AND ANY APPLICABLE LAWS AND REGULATIONS.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy and Cookie Notice. 

Definitions/Interpretations

The words of which the initial letter is capitalized have meanings defined under the following conditions. 

In this Privacy Policy, these words refer to or mean as follows:

• “Company” – referred to Amsalem Tours Ltd. as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy. For the purpose of the GDPR (EU General Data Protection Regulations), the company is the Data Controller.
• “GDPR”– EU 2016/679 General Data Protection Regulation.
• “GDPR – UK”  In the UK, data protection is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’ unless an exemption applies.
• “Personal Data” is any information that relates to an identified or identifiable individual.
• “Identifiable Individual” is one who can be identified, directly or indirectly, in particular by reference to an identifier.
• “You” (the user) means the individual who accesses, uses, or interacts with our services, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable, and whose personal data may be collected, processed, or stored by us in accordance with our privacy policy. You can be referred to as the Data Subject or as the User, as you are the individual using the Service.
• “Service”– refers to the Website and all services, as well as software and products such as customer support-related materials etc.
•  “Website”– refers to amsalem.co.il, accessible from https://www.amsalem.co.il/ 
• “Account”– a unique and secure user profile created within our website, enabling the user to access certain features, functionalities, or content.
• “Cookies”– Small text files stored on a user’s device by a web browser when visiting a website or using an application. Cookies are used to remember user preferences, enhance website functionality, and enable personalized content delivery. They may contain information such as login details, browsing history, and user-specific settings. (For more info, please read our Cookies Policy)
• “Usage Data” refers to a subset of non-personally identifiable information automatically collected from users when they interact with our website, application, or service. usage data may include, but is not limited to, browser type, operating system, device information, IP address, access times, pages viewed, and user interactions
• “Device”– means a physical electronic equipment used by the user to access, interact with, or engage with our service. Examples of devices include but are not limited to, desktop computers, laptops, tablets, smartphones, and smartwatches.
• “Service Provider”– means a third-party company or individual that provides specific services or solutions to the Company, often in relation to the processing of personal data or the delivery of certain features and functionalities within our website, application, or service. Service providers may include, but are not limited to, web hosting providers, payment processors, and analytics companies. For the purpose of the GDPR, Service Providers are considered Data Processors.
• “Data Controller”– for the purposes of the GDPR, refers to the Company as the legal body, which alone or jointly with others determines the purposes and means of the processing of Personal Data.  Amsalem Tours Ltd. is the data controller responsible for the processing of your data, exceptions are outlined in this data protection notice

Our contact details are as follows:
Amsalem Tours Ltd.
Haprahim Street 3, Tiberias, Israel, Zip Code 1421003
www.abt-israel.com
Phone:  +972 4 6700900

• “Data Processor”– An entity that processes personal data on behalf of the data controller, often a third-party service provider engaged by the controller.
• “Data Processing”– Any operation or set of operations performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, or erasure. 

Types of Data Collected

Personal Data

While using Our Service, We may request personally identifiable information from You that can be used to contact or identify You. This data may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State/country, ZIP/Postal code, City
• ID number
• Credit card info 
• any other Personal Data that you decide to provide/supply us with

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as browser type, operating system, device information, IP address, access times, pages viewed, and Your interactions with the platform. This data is primarily used for analytics purposes, improving platform performance, and enhancing the overall user experience, in accordance with our Privacy and Cookie Notice.

When You access the Service via a mobile device, We may automatically collect certain information, including but not limited to the type of mobile device You are using, Your mobile device’s unique ID, Your mobile device’s IP address, Your mobile operating system, the type of mobile Internet browser, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

For more information about the cookies we use, and your choices regarding cookies, please visit our Cookies Policy.

How we collect your data

We want to inform you about the various methods we use to collect data when you interact with our Services as part of our commitment to protecting your privacy. The primary methods we use are as follows:

• Direct Collection: We obtain personal data directly from you when you voluntarily provide it to us, such as when you create an account or contact us via the website channel or via mail. For business customers we obtain there personal info through there agencies.
• Automated Collection: As you interact with our service, certain usage data and technical information may be automatically collected through cookies, server logs, and other tracking technologies. This may include details about your device, browser, IP address, access times, and pages viewed.

Please keep in mind that our Privacy and Cookie Notice explains how we use and protect the data collected through these methods and the options and rights you have regarding your personal data.

Purpose of Data Processing and Use of Your Personal Data

We may use Personal Data for the following purposes:

• To provide you with the requested services.
• To improve, support and analyze our services.
• To Manage Your Account..
• To communicate with you.
• To manage Your requests.
• To comply with legal obligations.
• For other legitimate business purposes.

Share and Disclose Your Personal Data

• With Service Providers: We also disclose information, including Personal Data we collect from and/or about you, to our trusted third-party service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Services; (2) aid in their understanding of how users are using our services; (3) for the purpose of direct marketing. 
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. 
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
• Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
• Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

1. Comply with a legal obligation
2. Protect and defend the rights or property of the Company
3. Prevent or investigate possible wrongdoing in connection with the Service
4. Protect the personal safety of Users of the Service or the public
5. Protect against legal liability

 Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices in Israel and will be maintained, processed and stored in Israel Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement and consent to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information, as follows: 

• Internal transfers: Transfers within the company will be covered by an internal processing agreement entered by members of the company which contractually obliges each member to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred to.
• External transfers: Where we transfer your Personal Data outside of Israel (for example to third parties who provide us with services), we will obtain relevant contractual framework commitments from them to protect your Personal Data, such as Standard Contractual Clauses (SCC) or Data Transfer Agreement (DTA) /Data Processing Addendum (DPA) depending on which country receiving the data.

Retention of Your Personal Data

The Company will only keep Your Personal Data for as long as it is required for the purposes outlined in this Privacy Policy. We will retain and use Your Personal Data only to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable taxing or accounting laws), resolve disputes, and enforce our legal agreements and policies. We have an internal data retention policy in place to ensure that we do not keep your Personal Data indefinitely. More information about cookie retention can be found in our cookie notice.

Usage Data will also be retained by the Company for internal analysis. Usage Data is typically retained for a shorter period of time, unless it is used to strengthen the security or functionality of Our Service, or We are legally required to retain this data for a longer period of time.

Security of Your Personal Data

We value the security of Your Personal Data, ,and We have implemented and maintained appropriate technical, organizational, and security measures to safeguard it. The measures we take include the physical, electronic, and procedural safeguards we employ to protect your Personal Data include secure servers, firewalls, antivirus, and SSL encryption of data. We maintain and regularly review and update our policies and procedures. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. However, keep in mind that no method of Internet transmission or electronic storage is completely secure. While We make every effort to use commercially acceptable safeguards to protect Your Personal Data, we cannot guarantee its complete security. Because the security of information is dependent in part on the security of the computer, device, or network you use to communicate with us, as well as the security you use to protect your user IDs and passwords, please take the necessary precautions to safeguard this information. If you have concerns about certain personal information, you may wish to avoid passing that information over the Internet.

Your rights:

You have the right under this Privacy Policy, by law, and for the purpose of the GDPR, as follows:

• The right to notice. Request access to Your Personal Data, the right to request the erasure and deletion of Personal Data. Request correction of the Personal Data that We hold about You. Object to processing of Your Personal Data. Request the transfer of Your Personal Data (Data Portability). .
• For business customers: Amsalem Tours and travel ltd. is a data processor thus business customer must address there agencies as there data controller. 
• Withdraw Your consent. 
• You have a right to lodge a complaint with your local data protection supervisory authority.

In order to exercise your rights as mentioned above, please contact us at [email protected]. 

Processing and answering your request are Subject to legal and other permissible considerations. We will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfill your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

If you believe that we might have any such information, please contact us at [email protected] 

Interaction with third-party products

We enable you to interact with third-party websites, mobile software applications, and products or services that are not owned or controlled by us (each a “Third Party Service”). Therefore, Our Service may contain links to other websites and If You click on a third-party link, You will be directed to that third party’s site, which is not operated by Us, and We are not responsible for the privacy practices or the content of such Third-Party Services. We strongly advise You to review the Privacy Policy of every site You visit. 

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Special Section for The Purpose of GDPR Privacy Policy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
•  

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular, whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Cookie Policy

Like many websites and applications, we use “Cookies” and similar technologies for several reasons, to collect information including to help personalize your experience and we also use a cookies tool on our platform to gain consent for the optional cookies we use. Third parties through which we provide the services may be placing and reading cookies on your browser. When visiting our platform, you shall be notified of the use of and placement of cookies and other similar technologies on your device as specified herein. 

There are different types of cookies, as follows: 

A “session cookie” is temporary and will remain on your device until you leave the Site/platform/service.

A “persistent cookie” may be used to help save your settings and customizations across visits. It will remain on your device until you delete it. 

“First-party cookies” are placed by us, while third-party cookies may be placed by a third party. We use both first- and third-party cookies.

We may use the term “cookies” to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above, such as web beacons or “pixel tags”.

How do we use cookies? 

We use cookies and similar technologies for a number of reasons, as specified below. The specific names and types of cookies, web beacons, and other similar technologies we use may change from time to time. However, the cookies we use generally are Necessary Cookies. These cookies are necessary to allow the Site to work correctly. They enable you to access the Site, move around, and access different services, features, and tools. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. These cookies cannot be disabled.

Cookies for better Functionality. These cookies remember your settings and preferences and the choices you make (such as language or regional preferences) to help us personalize your experience and offer you enhanced functionality and content

Analytics and Performance Cookies. These cookies collect information regarding your activity on our platform to help us learn more about which features are popular with our users and how our platform and/or our online services can be improved. It can also help us understand how you use our platform, for example, whether you have viewed messages or specific pages and how long you spent on each page. This helps us improve the performance of our platform and/or our online services.

Advertising Cookies. These cookies are placed in order to deliver content, including ads relevant and meaningful to you and your interests. They may also be used to deliver targeted advertising or to limit the number of times you see an advertisement. This can help us track how efficient advertising campaigns are, both for our own Services and for other websites. Such cookies may track your browsing habits and activity when visiting our platform and/or our online services and those of third parties.

How to adjust your preferences. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit. 

Email Cookies. Additionally, cookies may be placed in messages we send to track your interaction with such emails

Contact us

If you have any comments or questions regarding this Privacy Policy, please contact us at :

[email protected]

www.abt-global.com